Returns Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. (Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.)

During summer months some products are at risk of melting during transport. All such orders are shipped at CUSTOMERS OWN RISK.

Should your order contain items that are out of stock at the time of shipping, we will issue a full refund within 7 working days and you will receive an email informing you of this.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

We only replace items if they have been broken/leaking in transit. Any items such as cans and small boxes that have been damaged (dented, squashed) will not be refunded or exchanged.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at:

Dutch Snacks UK Ltd
537 Pinner Road
North Harrow
Middlesex
HA2 6EH.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they have been broken/leaking in transit. Any items such as cans and small boxes that have been damaged (dented, squashed) will not be refunded or exchanged.  If you need to exchange it for the same item, send us an email at orders@DutchSnacksUK.com and send your item to:

Dutch Snacks UK Ltd
537 Pinner Road
North Harrow
Middlesex
HA2 6EH

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Dutch Snacks UK Ltd
537 Pinner Road
North Harrow
Middlesex
HA2 6EH
UNITED KINGDOM

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £10.00 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Welcome to Dutch Snacks UK!

Dutch Snacks UK is the first UK based online supermarket specialising in Dutch & American food & drink at affordable prices. Our range of popular products includes the very delicious CHOCOMEL chocolate milk, LOOZA juice drinks, MOGU MOGU juice drinks. We are the European distributors of Hemp2o. We have also stocked the most popular Dutch & American snacks which are not available in the UK. Chocolate covered OREOs, Fanta Cassis, Fanta Exotic, Fanta Berry, Fanta Strawberry the list goes on and on!

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